Shipping policy

Shipping Policy for Pre-Ordered Items

Thank you for shopping with Noralache ! Please carefully read our shipping policy for pre-ordered items to ensure a smooth and transparent experience.

1. Order Processing Time

  • Pre-Order Items: All pre-order items are specially made or sourced and therefore require additional processing time. The estimated production time for pre-ordered items is 3-6 weeks. This time frame begins once the pre-order window closes.
  • Order Confirmation: Upon placing a pre-order, you will receive an email confirmation with your order details.

2. Shipping Timeline

  • Estimated Shipping Date: The estimated shipping date for your pre-ordered items will be provided in the product description and in your order confirmation email. Please note that this is an estimate and actual shipping times may vary.
  • Delays: While we strive to meet all estimated shipping dates, there may be unforeseen delays in production or shipping. If a delay occurs, we will notify you via email with updated information.

3. Shipping Methods and Rates

  • Shipping Methods: We offer various shipping methods to accommodate your needs. During checkout, you can select your preferred shipping option.
  • Shipping Rates: Shipping rates are calculated based on your location and the shipping method chosen. All shipping charges are displayed at checkout before you finalize your purchase.

4. Tracking Your Order

  • Once your pre-ordered item has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

5. International Shipping

  • We offer international shipping to select countries. International shipping rates and delivery times vary based on destination. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

6. Changes and Cancellations

  • Before Pre-Order Window Closes: You may cancel or modify your pre-order before the pre-order window closes by contacting our customer service team at Nora@Noralache.com .
  • After Pre-Order Window Closes: Once the pre-order window has closed, cancellations or modifications are not possible due to the custom nature of the items.

7. Returns and Exchanges

  • Pre-Order Items: Due to the custom nature of pre-ordered items, we do not accept returns or exchanges unless the item is defective or incorrect. If you receive a defective or incorrect item, please contact our customer service team within 10 days of receiving your order.